Returns Policy
Due to the discreet, sensitive and hygienic nature of the products that are distributed we do not accept returns .Any garment that covers an intimate area is absolutely not returnable for your protection as well as your customer’s protection. IT IS ALSO THE LAW.
- If a wrong order or item is received please contact us HERE with the order # and explain the issue.
- Once we investigate the order # we will then credit for product or issue a call tag to have the order returned.
- We will reship the correct items
Lost/Stolen
- We are not responsible for orders once they have left our warehouse
- If there is a tracking #, the order has been put on a skid and has left our building
- If the order does not make it to its destination, customers are responsible for contacting the carrier and filing claim. Please follow up with our customer service department.
- We are not responsible for defects or damage caused by customer error.
- Shipping COST for exchanges is at purchaser’s expense.
Exchanges
Exchanges are only accepted for manufacture defect or size exchange for the same item within 10 days of delivery.
We ask you contact Spicy lingerie via email sales@spicylingerie.shop for each case and at that time if approved we will provide a return address and authorized rma.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Need help?
Contact us at sales@spicylingerie.shop for questions related to refunds and returns.
